Troubleshooting
Fix common issues
Step-by-step solutions for the most common problems with After Effects scripts and extensions.
Quick Fixes (Try These First)
Restart After Effects
Close AE completely and reopen. This fixes most script loading issues.
Update to Latest Version
Download the newest version from your account or using the aescripts manager.
Check Script Permissions
Enable "Allow Scripts to Write Files" in After Effects Preferences.
Reset Preferences
Hold Ctrl+Alt+Shift (Cmd+Opt+Shift on Mac) while starting AE.
Script or Extension Not Appearing
Installation-Specific Troubleshooting
Scripts (.jsx files) and Extensions (.zxp files) have different installation requirements. Please refer to the specific troubleshooting guide for your product type:
Performance Issues
Script runs very slowly
- • Close unnecessary panels and scripts
- • Increase After Effects memory allocation
- • Work with proxy files or reduced resolution
After Effects freezes during script execution
- • Force quit AE and restart (Ctrl+Alt+Del / Cmd+Opt+Esc)
- • Try with a simpler composition first
- • Update to latest After Effects version
- • Check system resources (RAM, disk space)
System-Specific Solutions
macOS Issues
- • Grant "Full Disk Access" to After Effects
- • Disable Gatekeeper temporarily for script installation
- • Run AE with administrator privileges
- • Check for macOS Monterey/Ventura compatibility
Windows Issues
- • Run AE as administrator
- • Disable antivirus temporarily during installation
- • Check Windows Defender exclusions
- • Verify User Account Control settings
Advanced Troubleshooting
Clean Installation Process
If all else fails, try a completely clean installation:
- 1. Completely uninstall the script/extension
- 2. Clear After Effects preferences (hold Ctrl+Alt+Shift on startup)
- 3. Restart your computer
- 4. Download fresh copy of the script
- 5. Install using the correct method for your file type
Still having issues?
Our support team has seen it all. Send us your error details and we will get you sorted.